FAQs

ARE YOUR GEMSTONES & DIAMONDS NATURAL?

Yes, everything listed is 100% natural and earth-mined. Any possible treatment, such as heating are indicated in the description.
 

ARE THE PHOTOS UNEDITED?

All photos are unedited, no filters or enhancements.

 

WHAT PAYMENT OPTIONS DO YOU OFFER?

Credit Card, Debit Card, Paypal, Bank Transfer.

 

DO YOU OFFER RETURNS AND EXCHANGES?

We accept returns, exchanges and cancellations.

Ship items back within: 30 days of delivery.

Request a cancellation: before item is shipped.

 

The following items can't be returned or exchanged:

-Custom or personalized orders.

-Items on sale.

 

HOW MUCH IS THE SHIPPING COST?

Shipping Cost $11.95

 

WHAT IS THE DELIVERY TIME?

Handling Time: 1 - 2 Business Days (Monday - Friday)

Transit Time: 5 - 7 Business Days (Monday - Friday)

 

WHAT CURRENCY ARE THE PRICES I SEE ON THE SITE?

All prices are in USD.

 

WHERE DO YOU DELIVER YOUR PRODUCTS ?

We ship only United States.

 

HOW DO I RECEIVE MULTIPLE ITEM ORDERS? 

Multiple items will all be consolidated into one shipment, unless indicated by the customer.

 

HOW DO I PLACE AN ORDER?

Simply choose the gemstone and select the quantity you require, then click "Add to Cart" button and follow the simple steps to complete your order. We will prepare your order and send you a tracking number.

 

HOW SECURE IS MY PERSONAL INFORMATION?

Our store adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

ARE YOUR GEMSTONE ETHICAL & CONFLICT FREE?

Unlike the diamond industry - whereby traceability occurs through Kimberly Process, present-day it's almost impossible to get your hands on blood diamonds. Gemstones are a little different as everything is scaled down, the mining methods are a lot more indigenous and pit-based. And thus, the distribution is also quite informal yet traceable.

We are in business with reputable dealers and manufacturers who are sourcing in a sustainable and ethical way. As each member of the supply chain depends on the other for their cash flow. Profits are shared throughout the supply chain - from the person who finds the rough (the rarer it is the more lucrative the reward), the land owner, the license owner, the person who owns the water pump, to the cutter and to the ultimate buyer. Prospering each member and their families of this vast industry.

Sapphires and rubies originate from Thailand, Sri Lanka, Australia, Madagascar, Vietnam, Myanmar - these regions are/have become conflict-free. Most our gemstones are from these regions.

At Thai Gems, we value all of our stakeholders highly, from employees to suppliers and look to build an enduring and trust-worthy business with customers. With all the treatments going on in the trade, we believe full disclosure is a must. Dealing in an ethical is a way to create good karma and a fruitful business.

 

Contact Information:

Email: info@thaigems.com

Phone: +66 89 480 3091

Business Address: 1249/200 Gems Tower, Charoen Krung Road, Bangrak, Bangkok 10500, Thailand.