Frequently Asked Questions
Our FAQs are designed to provide quick and transparent answers to the most common questions about our gemstones, sourcing, certifications, ordering process, and services. We believe in clarity and trust, so this section helps you make informed decisions with confidence while saving you time.
Yes, everything listed is 100% natural and earth-mined. Any possible treatment, such as heating are indicated in the description.
All photos are unedited, no filters or enhancements.
Credit Card, Debit Card, Paypal, Bank Transfer.
We accept returns, exchanges and cancellations.
Ship items back within: 30 days of delivery.
Request a cancellation: before item is shipped.
The following items can't be returned or exchanged:
-Custom or personalized orders.
-Items on sale.
Shipping Cost $11.95
Handling Time: 1 - 2 Business Days (Monday - Friday)
Transit Time: 5 - 7 Business Days (Monday - Friday)
All prices are in USD.
We ship only United States.
Multiple items will all be consolidated into one shipment, unless indicated by the customer.
Simply choose the gemstone and select the quantity you require, then click "Add to Cart" button and follow the simple steps to complete your order. We will prepare your order and send you a tracking number.
Our store adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Unlike the diamond industry - whereby traceability occurs through Kimberly Process, present-day it's almost impossible to get your hands on blood diamonds. Gemstones are a little different as everything is scaled down, the mining methods are a lot more indigenous and pit-based. And thus, the distribution is also quite informal yet traceable.
We are in business with reputable dealers and manufacturers who are sourcing in a sustainable and ethical way. As each member of the supply chain depends on the other for their cash flow. Profits are shared throughout the supply chain - from the person who finds the rough (the rarer it is the more lucrative the reward), the land owner, the license owner, the person who owns the water pump, to the cutter and to the ultimate buyer. Prospering each member and their families of this vast industry.
Sapphires and rubies originate from Thailand, Sri Lanka, Australia, Madagascar, Vietnam, Myanmar - these regions are/have become conflict-free. Most our gemstones are from these regions.
At Thai Gems, we value all of our stakeholders highly, from employees to suppliers and look to build an enduring and trust-worthy business with customers. With all the treatments going on in the trade, we believe full disclosure is a must. Dealing in an ethical is a way to create good karma and a fruitful business.
Email: info@thaigems.com
Phone: +66 89 480 3091
Business Address: 1249/200 Gems Tower, Charoen Krung Road, Bangrak, Bangkok 10500, Thailand.