Refund policy

We always try to make our product collection unique. We want to make you 100% satisfied with your purchases. Even if someone is disgraceful with your purchased products, you can return the product. By filling the following conditions, you will be enabled to return your products.

HOW LONG CAN I RETURN A PRODUCT?
We believe in 30 days return policy, which means you have 30 days from the date of purchase to return or exchange a product. To begin your return, please email us at info@thaigems.com.

CAN I RETURN A PRODUCT AFTER USING THIS?
No, To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or evidence of the purchase.

HOW CAN CUSTOMERS RETURN THEIR PRODUCTS?
Customers must return their product
=In-Store
or
=By Mail

For Defective Products: This happens when the product is incorrect, damaged by the carrier, or defective in another way
= In the box

Who will pay for return shipping?
 =The return shipping will be paid by the customer 

What is your restocking fee?
=No Restocking Fee

ARE THERE ANY RETURNS OR EXCHANGES RESTRICTIONS??
To be eligible for a return or exchange, your item must be in the same condition as you got it, unworn or unused, with tags, and in its original packing. You’ll also need the receipt or proof of purchase.
Note: Shipping costs will not be refunded.

WHAT CAN I DO IF THE PRODUCT I RECEIVED IS DEFECTIVE OR DAMAGED?

Please check your order carefully before returning a product. If you have received a damaged or defective product, then you can exchange or return the product in that condition.
Please contact us at the email or call us immediately to inform us about your damaged or defective product condition for return or exchange.
 
Please check your purchase upon arrival and inform us as soon as possible if the item is faulty, damaged. So that you can exchange or return the product.
If You want to return your product please contact us by mail or call us. The time it takes for your returned merchandise to reach you may vary depending on where you reside.

EXCEPTION/NON RETURNABLE ITEMS
Certain categories of items that you cannot return, such perishable goods (such as food, flowers, or plants), bespoke products (such as customized orders or personalized items), and personal care goods (such as beauty products) (such as beauty products). We also do not accept refunds for dangerous items, flammable liquids, or gases. Please get in contact if you have questions or issues regarding your specific item.

HOW CAN I EXCHANGE MY PRODUCT?
Returning the item you have and then making a separate purchase for the new item is the quickest approach to ensure you receive what you want.

Please get in touch with us if you would like to request a return. If you are accepting all the conditions above, you must return your product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If items are returned damaged, worn or missing packaging we exercise the right to refuse refunds and the item will be returned to you.  

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at info@thaigems.com.

Contact Info: 
Email: info@thaigems.com
Phone: +66 2267 4580
Business Address: 1249/200 Gems Tower, Charoen Krung Road, Bangrak, Bangkok 10500, Thailand.